Veronika Noize, the Virtual Marketing Coach for Small Business

policies

Fees
Rescheduled & Missed Sessions
Confidentiality
Refusing Business
Weird Stuff

Fees
Payment is due in full on the first of each month, and is nonrefundable whether you show up for all, some, or none of your scheduled sessions. When time allows and if we agree mutually, then our session may extend beyond the scheduled time, or an extra check-in call might be scheduled. All fees are due and will be debited on the first of each month we work together. Although I prefer credit cards, checks are accepted. You will receive an electronic receipt each month, but no invoice. Late or partial payments are not permitted unless prior arrangements have been made. If you haven't made these arrangements and you consistently pay late, I will ask that you find another coach. Yeah, I'm picky that way.Back to top
Rescheduled & Missed Sessions
Please note that by scheduling your session, you reserve a space in my busy day that is now unavailable to anyone else. There are only so many spaces available, because there is only so much time available (this is when being the empress of all time, space, and dimension would really help!). When a time slot has been reserved for you, it's up to you to show up. If you need to reschedule your session, I ask that you give me at least 48 hours notice. If you have an emergency, we'll work around it. If you must cancel a meeting with less than 48 hours notice, please be advised now that there is no guarantee that I will be able to make up the time. If you miss, forget about, or blow off a session, I will not refund any money. If you do not show up for a session, you've wasted my time and forfeited your investment. It's that simple. Don't cross me, punk. (OK, that was just to see if you are reading this closely!) Back to top
Confidentiality
A coach doesn't gossip. More specifically, I don't gossip. That means that what you are doing, how you are doing, and what you have accomplished, as well as your personal secrets and confidences, are not discussed or hinted at by me to anyone else, even to your spouse and confidants. From time to time, the person who referred you to me may ask how you are doing. My stock answer: He/she is doing just fine. (Period.) My client list is confidential. People may know you are working with me, but that information won't come from me without your express permission. Back to top
Refusing Business
From time to time, I find it necessary to refuse to work with someone. This isn't a decision that I make lightly or cavalierly. If I choose not to work with someone, it is because I do not have the confidence that I need to feel that our work together would be successful. This doesn't necessarily mean that I don't like the person, or think s/he is stupid or wanting in some important way. It simply means that in my opinion, a relationship simply would not serve the client in the way that I intend to serve my clients, which is to the best of my ability always. I put a lot of time and effort into my work and my clients, so I am careful about choosing with whom I work. Without exception, my clients are intelligent, talented, motivated, and charming people who often have strengths and talents that are untapped yet visible to me, and/or they simply need the structure that I provide. I have every confidence that my clients have the ability, resources, talents, and the will they need to succeed. I do not have the time or energy to invest in clients who don't meet those qualifications, although I am sure there are plenty of other marketing coaches out there who will see in clients those qualities that I somehow missed, and I am confident that they can develop rewarding relationships with them.Back to top
Weird Stuff
As you know, coaching is not psychotherapy or counseling. If for some reason I believe that professional referrals are needed for either therapy or counseling, I will offer them. You must also understand that coaching is a potentially powerful alliance designed to help you achieve specific, identified goals. The coaching process may inspire you to reexamine your attitudes around many personal issues and beliefs, even though we are working on a business goal. At times this may feel uncomfortable, but it should always be respectful and supportive. If I inadvertently offend you during our meeting by crossing a personal boundary that I'm not aware of, I ask that you let me know so that we can deal with it and get over it. I don't hold secret grudges, and I hope you won't hold any during our work together, either. Back to top